We were literally in the room for less than 6 hours! I expected a lot more from the brand name Marriott.
PHOENIX ARIZONA HOTELS FULL
At the very least, we should have been reimbursed for the full $320 cost of our room. At this point, I am beyond disappointed with Marriott. I gave her both our account numbers and to this day we have not seen the points in our accounts. As an alternative, she offered to give each of us comparable Marriott Bonvoy points. At first, she was willing to give us a full refund for the $320 that we paid for the night, but she said she could not do that because my friend paid for the room via Expedia. The next morning we spoke with a manager at the hotel and told her what happened. I was taking a shower and a stranger actually came into our room! It turned out that this was another hotel guest who was given the wrong key by the front desk-how can Marriott staff make such a terrible mistake? This was a major safety and security problem that could have ended very badly. The worst thing happened when my friend was downstairs sorting the bill out with the front desk. Second, the agent at the front desk insisted on charging my friend for the room, even though it was already paid for through Expedia.
PHOENIX ARIZONA HOTELS FREE
The first thing that went wrong was that the hotel phone was not working, and we were therefore unable to get the free shuttle from the airport, so we had to take an Uber to the hotel at 10pm. I shared Room #807 with my friend who booked the room and paid $320 for it on Expedia because our flight out of Phoenix was delayed due to weather.
I had a horrible experience at this hotel during my stay the night of March 10, 2023. Whilst it’s conveniently next to the airport it’s not close to downtown and I always like to be close to a bit of a vibe with plenty of restaurant options and other things to do.…
If I get the opportunity for another business trip to Phoenix I will consider this hotel again, the only thing that would make me stay elsewhere is the location. The reception staff are friendly however checkout was a pain, it took 15 minutes to try and get my company address correctly listed on the invoice, by which time I had missed the airport shuttle. The pillows aren’t so great but the mattress is good. The bathroom is a good size with a decent size cubicle style shower. The rooms are actually quite comfortable. The breakfast staff are hit and miss, some are friendly and some not so much. Breakfast is okay, quite overpriced but there’s nothing else close by so I was forced to go with the hotel breakfast. The gym has plenty of hand towels and also a filtered water station to fill your bottle. There is a nice gym and an outdoor pool which I didn’t use but I did lay on the sun loungers after morning gym sessions to catch some sun. There’s even an airport shuttle that runs quite frequently. This hotel is situated very close to the airport which was convenient, and it offered everything I needed for a comfortable stay. I was in Phoenix on a business trip for 2 nights. Finest Punta Cana By The Excellence Collection All Inclusive.Barcelo Bavaro Palace All Inclusive Resort.Hotels near Phoenix Institute of Herbal Medicine & Acupuncture.Hotels near Roberto-Venn School of Luthiery.Hotels near Arizona State University at the Downtown Phoenix campus.Hotels near Anthem College - Phoenix, AZ.Hotels near Refrigeration School Phoenix, AZ.Hotels near Escape Campervans (Phoenix).Hotels near Expressive Arts Arizona Arts Center.Hotels near Tovrea Castle At Carraro Heights.Hotels near Camelback Collectibles Coin Show.InterContinental (IHG) Hotels in Phoenix.Extended Stay America Hotels in Phoenix.
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